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Privacy Policy

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Last Updated: June 8, 2025

Welcome to Raw Integrity Coaching! My name is Louise Edwards, and as a sole trader operating Raw Integrity Coaching, I am committed to helping experienced professionals redefine success and lead their way. Building trust is at the heart of my mission, and that includes being transparent about how I handle your personal data.

This Privacy Policy explains what personal data I collect, why I collect it, how I use it, and your rights under UK data protection law (the UK General Data Protection Regulation – UK GDPR, and the Data Protection Act 2018).

1. Who We Are

Raw Integrity Coaching is operated by Louise Edwards, a sole trader in the United Kingdom. This means I am the 'data controller' responsible for deciding how your personal data is processed and for ensuring it is handled in line with legal requirements.

2. What Personal Data We Collect

When you interact with Raw Integrity Coaching, I may collect the following types of personal data:

  • Contact Information: Your name, email address, phone number, and postal address (if provided).

  • Professional Information: Your job title, company, industry, career history, and professional aspirations, as relevant to our coaching services.

  • Communication Data: Records of our conversations (emails, messages, consultation notes) to help me provide effective coaching and respond to your enquiries.

  • Payment Information: Details required for processing payments for services (e.g., bank account details or credit/debit card information – though actual card details are typically processed by secure third-party payment providers).

  • Website Usage Data: Information about how you use my website, including your IP address, browser type, pages visited, and time spent on the site. This helps me improve your online experience.

  • Marketing Preferences: Your preferences regarding receiving marketing communications from Raw Integrity Coaching.

Special Category Data: I generally do not collect "special category data" (e.g., health information, racial origin, religious beliefs) unless it is directly relevant and necessary for providing your coaching, and only with your explicit consent. For instance, if you choose to share information about your well-being that impacts your professional goals, this would be discussed within the confidential coaching relationship.

3. How We Collect Your Personal Data

I collect data in a few ways:

  • Directly from You: When you fill out forms on my website (e.g., contact form, lead magnet download), sign up for newsletters, book a consultation, engage in coaching sessions, or communicate with me directly via email, phone, or social media.

  • From Third-Party Providers: Such as website analytics providers (e.g., Google Analytics) that provide anonymised data on website usage.

  • Publicly Available Sources: Occasionally, I may gather professional information from publicly accessible sources like LinkedIn to understand your professional background better, especially when you express interest in services.

4. Why We Collect Your Personal Data and Our Lawful Basis

Under UK GDPR, I must have a lawful basis for processing your personal data. Here are the reasons and the bases I rely on:

  • To Provide Coaching Services and Fulfil Our Contract (Contract):

    • Purpose: To deliver the executive coaching services you sign up for, manage your appointments, communicate about your progress, and process payments.

    • Lawful Basis: Necessary for the performance of a contract with you, or to take steps at your request before entering into a contract.

  • To Respond to Your Enquiries and Provide Information (Legitimate Interests/Pre-Contract):

    • Purpose: To answer your questions, provide information about my services, send you the "outcome-setting workbook," and manage pre-coaching communications.

    • Lawful Basis: My legitimate interests in running my business efficiently and engaging with potential clients, or to take steps at your request prior to entering a contract.

  • For Marketing Communications (Consent/Legitimate Interests):

    • Purpose: To send you updates, newsletters, articles, and information about my services that I believe may be of interest.

    • Lawful Basis: Primarily your consent (e.g., when you opt-in to my newsletter). In some cases, for existing clients, I may rely on legitimate interests for direct marketing related to services similar to those you've already received, provided you have not opted out. You always have the right to withdraw consent or object to marketing at any time.

  • To Improve Our Website and Services (Legitimate Interests):

    • Purpose: To understand how people use my website, identify areas for improvement, and enhance the user experience.

    • Lawful Basis: My legitimate interests in understanding my market and improving my business offering.

  • For Legal and Regulatory Compliance (Legal Obligation):

    • Purpose: To meet my legal and accounting obligations, such as maintaining accurate financial records and responding to lawful requests from authorities.

    • Lawful Basis: Necessary for compliance with a legal obligation.

5. Who We Share Your Personal Data With

I respect your privacy and will not sell your personal data to third parties. I may share your data with trusted third-party service providers who assist me in operating my business, under strict data processing agreements:

  • Website Hosting & Analytics: Providers that host my website and help me understand website traffic (e.g., Wix, Google Analytics).

  • Email Marketing Services: Platforms used to send newsletters and marketing communications (e.g., Mailchimp).

  • Payment Processors: Secure services that handle online payments (e.g., Stripe, PayPal). I do not directly store your full credit/debit card details.

  • Professional Advisers: Lawyers, accountants, or other professional advisers where necessary to obtain advice or protect my legal interests.

I ensure that all third parties I work with are reputable and committed to data protection.

6. International Data Transfers

As Raw Integrity Coaching operates solely in the UK, I aim to keep your personal data within the UK or European Economic Area (EEA) where possible. However, some of my third-party service providers (e.g., cloud service providers for email or document storage) may process data outside the UK/EEA.

When this happens, I ensure that appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the ICO or European Commission.

  • Transfers to countries deemed to have adequate data protection laws by the UK government.

7. How Long We Keep Your Personal Data

I will only retain your personal data for as long as necessary to fulfil the purposes for which I collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention period will vary depending on the type of data and purpose, for example:

  • Coaching Records: Generally retained for a period necessary to fulfil the coaching contract and potentially for a further period (e.g., 6 years plus current year) for legal and accounting purposes.

  • Marketing Data: Retained as long as you remain subscribed to my communications, or until you withdraw your consent or object to processing.

  • Website Usage Data: Typically anonymised or aggregated, or retained for a short period for analytics purposes.

Once data is no longer needed, it is securely deleted or anonymised.

8. Your Rights Under Data Protection Law

Under UK GDPR, you have significant rights regarding your personal data:

  • The Right to Be Informed: You have the right to be informed about how I collect and use your personal data. This Privacy Policy serves that purpose.

  • The Right of Access: You have the right to request a copy of the personal data I hold about you (known as a 'Subject Access Request').

  • The Right to Rectification: You have the right to ask me to correct any inaccurate or incomplete personal data I hold about you.

  • The Right to Erasure (the 'Right to be Forgotten'): In certain circumstances, you have the right to request that I delete or remove your personal data.

  • The Right to Restrict Processing: In certain situations, you have the right to ask me to suspend the processing of your personal data.

  • The Right to Data Portability: You have the right to request that I transfer your personal data to another party in a structured, commonly used, machine-readable format.

  • The Right to Object: You have the right to object to the processing of your personal data where I am relying on legitimate interests or for direct marketing purposes.

  • Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal or similarly significant effects concerning you. Raw Integrity Coaching does not currently use automated decision-making or profiling that falls under this category.

  • The Right to Withdraw Consent: Where I rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact me using the details below. I will respond to all legitimate requests within one month.

9. Security of Your Personal Data

I take the security of your personal data seriously. I implement appropriate technical and organisational measures to protect your data from accidental loss, unauthorised access, use, alteration, or disclosure. These measures include:

  • Using secure systems for data storage and communication.

  • Restricting access to personal data to only those who have a legitimate business need.

  • Regularly reviewing and updating security practices.

10. Cookies

My website uses cookies to improve your Browse experience and gather information about how you use the site. Cookies are small text files placed on your device.

  • Essential Cookies: Necessary for the website to function (e.g., session cookies for navigation).

  • Analytics Cookies: Help me understand how visitors interact with the website by collecting and reporting information anonymously (e.g., Google Analytics).

  • Marketing/Advertising Cookies: Used to deliver more relevant advertisements to you and track ad performance.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised. I encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or my data protection practices, please contact me:

Louise Edwards Raw Integrity Coaching rawintegritycoaching@gmail.com  

13. Complaints

If you are unhappy with how I have used your data, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Information Commissioner's Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

ICO Website: https://ico.org.uk/make-a-complaint/ ICO Helpline: 0303 123 1113

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